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The Torah says that you should stay away from sheker.

If you ordered something online through a friend's account (with his permission) but used your own credit card, when calling customer service regarding the ordered item (again with his permission), can you pretend to be your friend by saying his name when they ask?

Otherwise they probably won't be willing to speak with you.

Ani Yodea
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It seems to me that pretending to be your friend is lying (sheker). You agree with what it says in "Halacha for Today .com

Lying is one of the most disgraceful sins. So much so that the Torah doesn’t simply say not to do it, rather the Posuk (Shmos 23:7) tells us to distance ourselves from untruth, Midvar Sheker Tirchak, an admonition not found by any other prohibition in the Torah.

So, if your friend was good enough to allow you to use his account, why not ask him to make the call as well?

Avrohom Yitzchok
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    You just repeated the first line of the question... – Ani Yodea Dec 05 '14 at 18:00
  • @AniYodeya I upvoted your comment! I will add to the answer that pretending to be your friend seems to me to be sheker. – Avrohom Yitzchok Dec 06 '14 at 19:35
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    "The Torah (Shmos 23:7) ... tells us to distance ourselves from untruth, Midvar Sheker Tirchak, an admonition not found by any other prohibition in the Torah." What about "VeEl Ishah BeNidath Tumathah Lo Thikrav" (Ref.to Niddah)? I know it's not your quote. I'm just pointing it out. – Seth J Dec 06 '14 at 23:08
  • @SethJ "Distance" and "don't get close" are not necessarily the same. (but +1 on your comment anyway) – MTL Dec 07 '14 at 00:41
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    Isn't using his account already pretending to be him?? – Double AA Dec 07 '14 at 05:34
  • @doubleaa not necessarily - using his account to purchase something for yourself makes you a sheliach. – Ani Yodea Dec 21 '14 at 14:51
  • Citing a more compelling primary source will make your answer stronger. It is permitted to lie to prevent someone from taking what is rightfully yours מותר להעביר על המכס במקום שאין דינא דמלכותא – Yoni Mar 06 '15 at 21:14