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A subscription service in Arizona is claiming their service can only be cancelled at the customer's home office, in-person, which is the one that the customer originally signed up with.

What if the customer lives very far away from the office or even out of state? The website states that not even the corporate office can make changes to the account; everything must be done in-person at the home office.

Is there some sort of protection against this that would allow a customer to cancel over the phone with a corporate office if they live a certain distance away?

Timothy Fisher
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Various states have cancellation laws guaranteeing a certain right of convenience to cancelling a renewable contract: Arizona is not one of them. (Additionally, some states have service-specific laws such as gym membership cancellation laws, which I assume is not relevant here though in Arizona it includes cancellation by certified letter). In general, the terms as stated in the contract will hold. If the contract says that you have to physically go in to the office where you initially signed up, you have to physically go in to the office where you initially signed up, regardless of the inconvenience. If cancellation by certified letter is not allowed under the contract, then you may have to be inconvenienced.

One possible alternative is to grant someone a Special Power of Attorney, or more generally, hire a lawyer to do the cancelling for you. You can't use that POA form if you don't live in Arizona.

user6726
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