Freelancing Stack Exchange
Freelancing Stack Exchange

Questions tagged [difficult-client]

Clients are sometimes hard to work with, don't understand the technologies they are working with, or aren't very punctual with paying the freelancers they employ.

Use this tag for dealings with clients that are less than beneficial, or when asking about how to deal with a particular case involving a client.

157 questions
12
votes
4 answers

Dealing with an Irate Client that wants Free Work

I'm involved with a situation where I am getting close to finishing a project and the client is irate because not everything he wants is in the project. We have a signed proposal listing all the features of the project and how they will work. Now…
David
  • 293
  • 2
  • 7
9
votes
5 answers

Client wants manual for everything I do

So I am a software engineer and currently have lots of clients that I create and maintain websites in WordPress. One of my clients, who I have a maintenance contract with(fixed $ / month) wants to be involved in certain aspects of the website, such…
Vahagn Madatyan
  • 93
  • 4
7
votes
1 answer

Complicated situation with client and an aggressive external company

Situation: Year 2013. There is this small-medium size manufacture company "C" who has a malfunctional website, infected with malware and viruses, if you seach the company name you get thousands results with online pharmacy etc. C is very unhappy…
Mario
  • 2,054
  • 9
  • 18
6
votes
3 answers

Legal ramifications of walking away

I'm about at my wit's end with a particular client. The project I've been working on for them for almost the past year is in a constant state of flux. The first sticking point is totally on me and my naivete, I never got a concrete set of…
Dan S.
  • 63
  • 6
6
votes
5 answers

A bad client who pays a lot - should money or attitude prevail?

I have a heavy customer who like to call 10PM about extra urgent thing which must be fixed asap or the Earth will stop existing. If I do not reply (as I usually don't at such hours), in the morning I get 5 messages on all types of contact devices. A…
Peter MV
  • 14,379
  • 1
  • 34
  • 67
5
votes
1 answer

How to end client relationship?

I have a client who haggles too much on price and does not want to pay for revisions time to time and I want to end the relationship, however there is an ongoing project at this point and it is almost finished. I'd like to finish the project, get…
platypus
  • 151
  • 3
5
votes
2 answers

How can I keep my students and their families satisfied with my tutoring?

I am an engineering student studying in one of the top schools in my country. I have been tutoring students for about 2 years, sharing my expertise with those who are about to take university entrance exams (mostly high school students). Students…
foemre
  • 53
  • 6
5
votes
2 answers

How do I fire a client who is asking the impossible?

A client hired me to research and develop a signal processing algorithm which would eventually be used in a final product. A couple of months in, I realise that the client's specifications are almost impossible to achieve. I put together a document…
user152
4
votes
1 answer

Client is blaming me for missing deadline when he didn't provided credentials timely

So I was hired for a roughly one day long project on 1st of Jul with 10 days deadline. He started asking me for daily update from next day which was bit annoying since I have not started yet. On 4th, I write him to provide me the things I need. He…
AbrahamLincoln007
  • 43
  • 3
4
votes
3 answers

Upwork client is trying to sue me and threatening as well. What to do?

My name is Stan, I am web designer based in Canada. I have got some issues with one of my clients recently that make me really upset. The client is threatening me and trying to sue me because I am not doing the work we have not agreed on. I can tell…
Stas Sychevsky
  • 41
  • 2
4
votes
4 answers

Dealing with a Client with Bad Priorities

I have a client--perhaps business partner is a better term, he generally calls the shots and handles the business side of things but I'm also a member of the business and I'll be supporting the software and getting part of the income--who has, well,…
Matthew Haugen
  • 205
  • 1
  • 5
3
votes
3 answers

Can I charge higher for a non paying client?

I am a web developer who works for a company and next to it has "private clients" as a freelancer. One of my client is my co-worker's friend, who is a real estate rental salesman. First I had to move his webpage to our server. The webpage used a lot…
Feralheart
  • 171
  • 3
3
votes
3 answers

Gone into deep hole with client. What next?

I have been working with a client on an elaborate website for more than 12 months. The project is almost at completion, but there's some technical barriers stopping it from being finished: they have asked for extremely complicated features that, at…
Shakespeare
  • 133
  • 3
3
votes
3 answers

Should I continue with a problem client?

I have been working with the same client as a writer for the last 2 years. I had a byline etc, but I only got paid £50 per 600-700 word article in that time. It was for a national paper. About 3 weeks ago, when one of their in-house assistants…
Marie
  • 33
  • 2
3
votes
3 answers

Gracefully letting a client down

I started a software project with a client a couple months back. It is accompanying a hardware product that will be released soon. I was told the schedule and was overly optimistic about it. About halfway through the project timeline I was already…
Slopoke
  • 31
  • 2
1
2